Shipping Policy
Processing: All orders are processed within 2–5 business days after order confirmation and payment clearance. Bulk and custom orders may require additional processing time depending on order size and specifications.
Shipping Methods: We use reliable shipping carriers such as UPS, FedEx, and freight partners. Small orders are shipped via standard courier, while bulk orders are shipped through freight or pallet delivery.
Estimated Delivery Time: Standard orders: 5–10 business days. Bulk/Freight orders: 7–21 business days. Custom orders: Timeline will be communicated at the time of order confirmation.
Shipping Charges: Shipping charges are calculated at checkout or shared via quotation for bulk orders. Freight shipping costs are based on weight, dimensions, and delivery location.
Order Tracking: Once your order is shipped, tracking details will be shared via email.
Delivery Conditions: Customers must provide accurate shipping details. For freight deliveries, someone must be available to receive and sign for the shipment. Missed deliveries or re-delivery requests may incur additional charges.
Damaged Shipments: All shipments must be inspected at the time of delivery. Any visible damage should be noted on the delivery receipt and photographed. Damage claims must be reported within 24–48 hours of delivery.
Delays: We are not responsible for delays caused by shipping carriers, weather conditions, customs clearance, or other unforeseen circumstances.
Return Policy
General Policy: As a B2B wholesale supplier, all sales are final. LamboArts does not offer monetary refunds. Where a claim is approved under the conditions below, resolution will be provided as a replacement or store credit only.
Eligible Claims: Claims are accepted only in the following cases:
- Product damaged during transit
- Incorrect product delivered
- Manufacturing defects
Requests must be submitted within 3–5 business days of delivery.
Non-Eligible Items: The following are not eligible for replacement or credit:
- Bulk orders
- Custom or made-to-order products
- Used or installed products
- Minor variations in finish or design
- Orders placed with incorrect specifications by the buyer
Claim Conditions: Products must be unused, in original packaging, and accompanied by proof of purchase. Customers must provide photo or video evidence to support the claim.
Approval Process: All claims require prior approval. Unauthorized returns will not be accepted. Once approved, return instructions will be provided.
Resolution: Approved claims will be resolved via product replacement or store credit, issued after inspection of the returned goods, within 7–14 business days.
Return Shipping If the claim is due to an error on our part, we will cover return shipping costs. Otherwise, the customer is responsible for return shipping.
Restocking Fee: Approved returns for reasons other than our error may be subject to a restocking fee ranging from 10% to 25%.
Order Cancellation: Orders may be canceled only before dispatch. Cancellation requests must be submitted in writing to our official business email. If payment has not yet been processed, the order will be voided with no charge. If payment has already been processed, the amount will be issued as store credit toward a future order — no monetary refunds will be provided. Custom and bulk orders cannot be canceled once production has started, and any payment made is non-recoverable.
Contact Information: For any shipping, return, or cancellation inquiries, please contact us through the website contact form or official business email.